Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after 22:00 IST will be processed on the next business day.
- If we experience high demand or stock issues, we will notify you via email with updated timelines.
Shipping & Delivery Time
- Estimated delivery time after dispatch: 9–15 business days.
- Delivery timelines may vary depending on your location, customs clearance, or courier delays.
- Shipping charges are calculated and displayed at checkout.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your shipment directly on the carrier’s website using this number.
Delivery Guarantee
Full Refund after 18 Business Days:
If your order does not arrive within 18 business days from the dispatch date, you are eligible to request a full refund of the order amount.
Refunds will be processed back to your original payment method within 5–7 business days after verification.
Damages & Lost Packages
- Westilla is not responsible for delays caused by the courier or customs authorities.
- If your order arrives damaged, please keep all packaging and photos, then contact the carrier to file a claim.
- If tracking shows delivered but you did not receive your package, contact our support team promptly — we will help investigate with the carrier.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: support@westilla.com
